Product Design Lead (Payment Services)

Job description

ABOUT THE ROLE

You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:

Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members

De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value

Define how outcomes will be measured, success metrics and expected impact

You’ll drive the implementation of strategic initiatives, in order to:

Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members

Partnering with Product Engineering to ensure delivery is aligned with the vision

Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members

Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes

You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:

Promote the value of Design thinking across Tide

Encourage all members of your speedboat to engage and adopt a member-centric approach

Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives

You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:

Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results

Lead and mentor the team to provide inspiration, and support

Provide clear career development that have actionable goals to develop talent

Maintain and promote a culture of continuous improvement and collaboration across the team

WHAT WE ARE LOOKING FOR

Minimum 7 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up / start up experience in a SaaS company

Led a small Product Design Squad or played a key role in the design of world-class product design and launch in a fast-growing company before

In-depth knowledge of Product Design methodologies - esp. Design Thinking - across the full range of user-centred design activities

Ability to simplify objectives and projects to deliver in the most efficient and high quality way, working closely with Product Management and Engineering to define product strategy and OKRs

Proficiency in leading design reviews and the use of design tools such as Figma

Experience in user testing and research methodologies

Experience of working in an agile scale-up environment and comfortable with ambiguity

Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design

WHAT YOU’LL GET IN RETURN:

25 days paid annual leave

3 additional days for volunteering and learning

Private Health Insurance

Mental Health Support Platform

FitPass

Family and Friendly Leave (according to statutory)

Personal L&D budget

Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation,