International Customer Service Watchmaker (m/f/d) - Fixed-Term Contract

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches, and high-end accessories. Each Maison proudly embodies a tradition of style, quality, and craftsmanship, and Richemont strives to preserve the heritage and identity specific to each. At the same time, we are committed to innovation and designing new products in line with the values of our Houses through a process of continuous creativity.

FOR THOSE WHO SEEK EXCELLENCE

Join one of the iconic Maisons of fine watchmaking, where excellence is a constant requirement. Contribute to our collective success and to creating our future heritage.

YOUR PURPOSE WITHIN THE MAISON

We are looking for an International Customer Service Watchmaker (m/f/d). Reporting to Operations, the Customer Service department is responsible for ensuring excellent customer relationships and improving customer experience. We rely on deep expertise, innovative projects, and data-driven operational performance to meet the rigorous requirements of the luxury industry.

YOUR ROLE

You will maintain and restore watches in the Customer Service Workshop to ensure products are returned in compliance with Vacheron Constantin quality criteria and within the specified deadlines. Diagnose pieces and prepare and inspect subcontracted work. Disassemble and clean pieces. Replace defective components. Assemble, adjust, and/or case watches. Work through self-inspection and actively propose improvements to the work environment and workshop performance.

QUALITIES FOR EXCELLENCE

Success in this role requires motivation to work on beautiful pieces, challenge yourself every day to achieve targets, and contribute to a positive team dynamic. You have comprehensive watchmaking experience, ideally beginning with an apprenticeship followed by several years of professional experience. You are comfortable with office software. You have excellent French and ideally a good level of English. You are organized, efficient, autonomous, proactive, transparent, and a strong team player. You are interested in potentially developing your career internationally.

This fixed-term contract is intended as a genuine stepping stone within our Maison. For high-performing people who wish to make a long-term commitment, successful experience in Customer Service may open career-development opportunities as a boutique watchmaker internationally, depending on the needs of our network.

Vacheron Constantin celebrated its 270th anniversary as the world's oldest continuously operating watch manufacturer, active since 1755. Based in Geneva, Switzerland, our Maison operates a global network of nearly 200 points of sale in 36 countries. Every member of our exceptional community—watchmakers, artisans, and professionals—shares a passion for our heritage and the ambition to build an even brighter future. Ready to become part of our story? We look forward to receiving your application.

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