(Senior) Consultant Customer Experience & AI Strategy (all genders)
Wavestone · Germany
$79k - $126k
OTHER
Job description
Your responsibilities
Advise clients on designing and optimizing sales, customer, and service solutions—from requirements gathering and vendor selection through agile implementation. Develop and implement future-ready omnichannel strategies and optimize sales organizations. Design customer engagement, customer journeys, segmentation, and customer-value analyses. Develop strategic target models for customer-service organizations and analyze service journeys and contact-center KPIs. Create innovative use cases for generative AI and automation in sales and service. Advise clients strategically on generative AI, from defining the target vision through operational implementation. Identify business models, use cases, and process areas with high business impact.
Your profile
Several years of experience in management consulting, ideally in industry, transport and logistics, government and international institutions, energy, financial services, or life sciences; alternatively, experience as an in-house consultant. Project experience in sales, omnichannel management, customer service, AI strategy, data science, or related fields, ideally involving generative AI and LLMs. Knowledge of customer-centric sales, marketing, and CRM processes and understanding of platforms such as Salesforce, Microsoft Dynamics, ServiceNow, Genesys, Sprinklr, and Qualtrics. Technical knowledge of prompt engineering, LLM architectures, and AI toolchains is an advantage. Confident presence, self-directed work, and enjoyment of collaborating with clients and product teams at a strategic level. University degree, fluent German and English, and willingness to travel within the DACH region.
Your benefits
Your career, your way: Our Personal Growth Model and Coaching & Leading approach provide comprehensive support for both long-term development and day-to-day work. Our Academy offers extensive training and certification courses, including AI upskilling through DataCamp and internal initiatives, plus individual coaching. Our flexible career model and Fluid Company approach let you decide where and how quickly to progress. Career and personal life: Under our Mobile Work Policy, work from home or from one of our offices in Germany. With Mobile Work Abroad, work up to 50 days per year from EU countries, as well as the UK, Norway, Iceland, Liechtenstein, and Switzerland. You also receive 30 days of annual leave, additional leave for special family circumstances, and several sabbatical options. Tailored mobility: A fixed monthly mobility budget gives you flexibility and supports sustainable travel for work or personal use. A values-driven culture: Our values—responsibility, energy, and togetherness—are part of everyday life. This is reflected in our Powerdays for volunteering, networks such as the Women’s Network, regular Great Place To Work employee surveys, company events, internal fitness groups, our Corporate Benefits program, and more. Compensation and financial benefits: We offer fair, attractive salaries with fixed and performance-based components and regularly benchmark pay against the market, including a focus on gender pay equality. You also receive financial benefits through EGYM Wellpass, exclusive corporate shopping discounts, and our Employee Stock Ownership Plan (ESOP), through which you can become a Wavestone shareholder.