Senior Technology Operations Analyst

Job description

Job Description: About the Team The Strategy Operations team supports both our people and our processes across Technology, removing barriers and scaling growth opportunities. Within that team, TechElevate drives learning & development, change management, and enablement experiences that strengthen capability and improve how Technology works. About the Role Reporting to the Senior Manager, Strategy Operations, this role is focused on turning change into adoption at scale. This is an individual contributor role for someone who can move comfortably between analysis and execution: spotting what will make Tech more successful, building the program to support that change, and then scaling it across the organization through training, workshops, communications, and strong operational follow-through. You Will: Build and maintain internal tools, automations and agents that improve team workflows and reporting. Use AI tools such as Claude and Gemini to prototype quickly, then test and document what you ship. Track operational metrics and present progress through dashboards and clear summaries. Support delivery of projects and programmes, owning defined workstreams. Help teams adopt new tools and ways of working through training, documentation and communication. Manage stakeholders across functions, adapting your message to each audience. You Have: Hands-on experience building with AI tools, such as workflow automations, internal apps or agents. Personal or side projects count. Working knowledge of at least one scripting or low-code approach (for example Python, JavaScript, Google Apps Script or SQL). Good judgement on AI output: you review, test and question what the tools produce. Strong communication and stakeholder skills, with examples of influencing without authority. Experience with data analysis and visualisation to show progress and guide decisions. Familiarity with Google Workspace, Confluence and Jira. We'll also value: Experience supporting change or adoption of new tools within a team or department. Exposure to project or programme delivery in a technology or operations setting. Experience with agent frameworks or API integrations. Our Benefits: Comprehensive Healthcare Plans for you and your family (paid by Dow Jones) Extra paid Time Off (30 days of holidays/year) Possibility to work remotely for 3 months/year (desplazamiento program) or one week of remote work per quarter Meal benefit with Pluxee (171€/month on top of your salary) Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3 %). Comprehensive Insurance Plans Well-being Resources (200 USD allowance per quarter, Classpass, etc.) Family Care Benefits & Caregiving Support Subscription Discounts Employee Referral Program #LI-hybrid This is a hybrid remote/in-office role. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected