Account Manager

Job description

Hello! 👋🏽 Factorial is looking for a new Account Manager for the LATAM market to help take the company to the next level. Ready to take on the challenge? 🚀

The role

We are looking for an Account Manager in Mexico City to join our Customer Experience team and act as a consultant to existing customers, increasing their satisfaction. You will be responsible for retaining a specific portfolio of customers, building long-term relationships with them, understanding their processes and problems, and identifying product improvements and upselling opportunities.

What will you do?

Build strong customer relationships and understand their needs through regular video calls, creating engagement and providing product updates.

Understand customers’ needs and goals, serving as their point of contact for anything related to the customer experience.

Identify upselling opportunities to ensure customer satisfaction and add more value to their businesses.

Proactively analyze your portfolio to make decisions and create an action plan for each company you work with.

Proactively recognize and report trends and potential weaknesses, and help find the best solutions to improve the customer journey and our product.

Work closely with other teams (Sales, CX, Product, Engineering, and Finance) to achieve Factorial’s goals.

Your profile

You have strong strategic analytical and organizational skills.

You are tech-savvy.

You have at least 1 year of experience managing B2B customer accounts.

You have excellent communication and empathy skills.

You are excellent at problem solving.

You are proactive and enjoy proposing new ideas.

You have experience handling churn and retention cases.

You have done upselling.

You have worked with KPIs.

Experience in a B2B SaaS environment is a plus.

Benefits

A fast-growing, multicultural, and friendly environment.

Language exchange at Factorial.

Free coffee and tea.

Health insurance, nutrition support, and therapy.

Wellhub (Gympass).

Hybrid work and short Fridays.

Breakfast and snacks.

About Factorial

Factorial is comprehensive HR software. Founded in 2016, it is a fast-growing company whose mission is to help SMBs automate HR workflows, centralize employee data, and make better business decisions. We currently serve thousands of customers across more than 60 countries and industries. We have built a highly diverse, multicultural team of more than 900 people across our offices in Barcelona, Brazil, Mexico, and the United States.

Our values

We own it: We take responsibility for every project. We make decisions, not excuses.

We learn and teach: We are dedicated to learning something new every day and, above all, sharing what we learn.

We partner: Every decision is a team decision. We trust one another.

We grow fast: We act quickly and believe the worst mistake is failing to learn from our mistakes.