Customer Support Agent (Rotating Schedule)

Job description

We believe in the everyday hero: people who have the courage to follow their passions and the strength and determination to make their dreams a reality. Small-business owners are at the heart of everything we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.

We are looking for a Customer Support Agent to join our Santiago team. We want someone with strong communication skills who is empathetic, independent and adaptable. You will answer customer questions by phone, chat or email and identify opportunities to improve our product and tools. You will represent our company in Chile, Peru, Colombia and Mexico, so you should quickly learn service processes and features and be able to answer the questions that arise.

Requirements

Fixed schedule: Monday to Friday, 9:00 a.m.–6:00 p.m.

Work arrangement: in-office four days per week and remote one day per week.

Motivated, interested in technology, flexible and able to build positive working relationships. Excellent communication skills and a rich vocabulary. Passion for helping people and solving their problems. Problem-solving skills and a customer-service mindset. Proactive in proposing process improvements. Able to handle complex situations. Able to adapt to digital platforms such as HubSpot and Salesforce.

What we offer

Medical insurance: life, dental, catastrophic and health coverage, including medication. A day off for your birthday. A budget for learning, development and languages. Caja de Compensación Los Andes agreement, including social benefits and discounts from day one. Choice between Vitamina nursery care or a childcare allowance. Additional parental leave for fathers (5 statutory days plus 15 additional days from SumUp).

DoDo: confidential, accessible self-care. A mental-health and well-being tool available to all employees, with access to accredited psychotherapists at preferential rates.

Break 4 Me: after three years working at SumUp, you can enjoy a paid sabbatical month. Agreement with Banco de Chile: a bank account with no maintenance fee. Office benefits: no dress code, a pet-friendly environment, a snack bar and much more.

If you are passionate about technology and challenges and want to join a company where you will have ongoing learning opportunities, SumUp is the place for you.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.