AI Product SME Lead (m/f/x)

Job description

Company Description

Accor Tech & Digital is the Group’s driving force for technology, digital solutions and transformation. Our 5,000 talents are committed to delivering the best digital and technology experiences to our customers, hotels and teams in 110 countries, and to shaping the future of hospitality.

Accor Tech & Digital: roles where intelligence is first and foremost human!

Job Description

Accor Tech & Digital is the global hospitality leader’s laboratory for innovation and technological transformation. Our teams, known as Heartists®, bring together the best of hospitality and the best of technology and digital. Our ambition is to provide customers with personalized, memorable and sustainable experiences. We create new ways to travel across our 5,500 hotels, close to our 100 million customers in 110 countries. We are at the heart of an exciting landscape for technological transition and the design of digital products and services for our customers and hotel teams. Here, your scope has no borders. Dare to make an impact on the world with us!

Your greatest challenge awaits

Reporting to the SVP of Data Science & AI, you will join a team at the heart of Accor Group’s transformation through data and artificial intelligence. Within the Data Department, the Data Science & AI team defines and implements the Group’s AI vision, develops the use of machine learning, generative AI and agentic AI, and optimizes the business impact of these technologies on customer experience, hotel operations and internal teams. You will connect business leaders with AI and data-engineering teams, ensuring the right product is developed, deployed, adopted and continuously improved.

Your mission

Business Partnership: understand business needs, define AI use cases, and align with stakeholders (Commercial, Marketing, Distribution, Operations and Brand) on KPIs and expected value.

Product Ownership: manage product vision, roadmap and backlog; prioritize features by balancing business value, technical feasibility and risk.

Delivery Leadership: lead an internal and external team of data scientists, AI/GenAI engineers and MLOps engineers; manage sprints, quality, time to market and production readiness.

Adoption & Value Tracking: lead change management and end-user adoption; measure usage, ROI and business impact; report to stakeholders and leadership.

Vendor and Budget Management: manage external partners (OpenAI, Giskard, Converteo, Artefact, etc.), budget, contracts and SLAs.

Risk, Ethics and Compliance: ensure GDPR, responsible-AI principles and security measures are built in from the design stage, in close collaboration with the Data Protection Officer (DPO), Legal and Compliance teams.

Qualifications

You have a Master’s degree in Engineering, Data Science, Computer Science or a business-school qualification. You have at least seven years of substantial experience in product management, consulting or hands-on implementation of AI solutions, including at least one major AI product deployed end to end in production. Experience in hospitality, travel or distribution is an advantage.

Technical skills

A strong practical foundation in GenAI and MLOps, enabling you to challenge technical choices alongside data scientists and AI engineers. Proficiency with OpenAI, AWS AgentCore, Anthropic and Microsoft Foundry.

Attitudes & Behaviors

Ability to identify business opportunities and translate priorities into AI products within a complex organization. Ability to manage senior stakeholders up to C-level. You identify with the team’s three shared values: Learn & Be Curious; Take Ownership; Build Trust with Stakeholders.

Additional Information

Our commitments

For the world: Accor is committed to the world around us, with a strong employer culture centered on developing our 300,000 talents. We take a continuous-improvement approach to reducing the environmental impact of digital across all our projects.

For your career: We enable all employees to manage their work-life balance and give them the means to shape their work environment to suit them. Training and career pathways are defined individually and collectively so that we grow together every day.

Specifically at Accor Tech & Digital: Work remotely several days per week from France, with flexible options to work from home, our offices or even our hotels and coworking spaces through Worklib. Every Wednesday afternoon, dedicate time to focused work and personal development. Work in a multicultural, English-speaking environment. Continuous improvement and training include hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

Also included: ALL – Heartist® program with preferential rates and flash offers for memorable stays and experiences at Accor locations and partner properties worldwide; Heartist® for Good volunteering program, with one paid workday to support an association; a Works Council (CSE) that helps fund cultural and sports activities; a sustainable-mobility allowance for using a “green” transport option or a company-bike scheme in partnership with Zenride; coverage of urban public-transport subscriptions between home and work according to the Finance Act scale; meal vouchers with a face value of €11; mandatory health insurance funded 50% by Accor, with no additional cost when eligible dependents join; and attractive working conditions including collaborative spaces, restaurants, games areas and on-site wellness and sports facilities or access through Gymlib.

Your talent and motivation are our only selection criteria. We value the richness of different nationalities, personalities and career paths. We adapt to employees’ specific needs, including those of people with disabilities. We encourage all applications regardless of gender—go ahead and apply!

For us, recruitment is above all about people meeting. Interested in this mission? Apply and we will offer: a discussion with our recruitment team to introduce the key elements of the role or guide you toward a suitable position; one or more interviews with managers and team members; for some positions, a test or case study and a questionnaire about your personality and motivations; a final interview with our HR team to discuss Group culture, the work environment, training program, career prospects and Group benefits; and personalized feedback.