Daily Banking Advisor (m/f/d)

Job description

Job description

About the area

The Private Bank brings Deutsche Bank’s retail-banking expertise together in one division. Its brands, Deutsche Bank and Postbank, are market leaders in Germany, supported by a global network. The business serves high-net-worth clients worldwide, as well as retail customers and small and medium-sized businesses. In Germany and internationally, the Private Bank offers high-quality financial services in one place—from comprehensive retail banking and support for entrepreneurs and their families to solutions for small and medium-sized businesses in key eurozone markets. Alongside the Corporate Bank, Investment Bank, and Asset Management business with its DWS asset manager, the Private Bank is one of Deutsche Bank Group’s four divisions. Deutsche Bank is Germany’s leading bank, with a global network and deep roots in Europe.

Your responsibilities

• Provide needs-based, closing-oriented advice to customers assigned to your team.
• Independently handle appointments you schedule yourself and appointments set by the advisory and call-center teams.
• Focus on needs-based advice and sales of banking products (accounts, cards, home savings, and deposits) as well as products addressing other relevant needs of the Personal Banking target group (consumer finance, retirement planning, and home savings). You may also voluntarily advise on straightforward investment needs.
• Successfully implement new service processes in branches, particularly certification under the Service DIN standard.
• Use your own lending authority for personal loans and hold the IDD certification, and, where applicable, the AnsFuG certification. Meet quality requirements in lending and retirement-provision business.
• Identify customer needs through standardized advisory processes, close the sale successfully, or confidently refer customers to specialists, especially for mortgage financing.
• Proactively introduce customers to digital services such as online and mobile banking and clearly explain the benefits of the Bank’s digital features.
• Continuously develop your professional, sales, process, and digitalization expertise.
• Support customers with transactions, service, and administrative tasks, for example by guiding them to self-service terminals.
• Maintain strong knowledge of digital features and independently develop your professional expertise.
• Handle all appointments set by the advisory center and use branch interactions and consultations to arrange follow-up appointments.

Your skills and experience

• You have completed vocational training as a banking professional or have an equivalent qualification.
• You are sales-oriented and know the retail customer product range, as well as products that address customers’ basic needs.
• You are skilled at scheduling appointments and experienced in closing-oriented customer consultations.
• You interact with customers confidently and competently and have strong sales and communication skills.

What we offer

We offer a broad range of benefits designed to meet your professional and personal needs.

Emotional well-being: A positive outlook helps us handle everyday challenges at work and at home. Benefit from support for difficult life situations and services that promote mental health.

Physical well-being: The Bank supports your health and a positive working environment. Benefit from comprehensive health checkups, vaccinations, and advice on healthy living.

Social connection: Connecting with others gives us new perspectives, advances us professionally and personally, and strengthens confidence and well-being. Benefit from support through pme Familienservice, the FitnessCenter Job, flexible work models (such as part-time work, job sharing, and hybrid work), and a strong culture of diversity, equal opportunity, and participation.

Financial security: The Bank supports you financially throughout your career and into the future, while supporting flexibility and mobility in your personal and professional life. Benefits include pension contribution plans, banking services for employees, a company bicycle, or the Deutschlandticket.

Benefits may vary slightly by location; contact your recruiter with specific questions. The role is available full-time or part-time. For questions about the recruitment process, contact Esther Grandmann at +49 69-91045 443.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair, and inclusive work environment.